Delivery Information rate and conditions

Packaing and signing for Goods.

Please note that the main problems we have with couriers is the damage that they can cause to the products via miss treatedment of the boxes, this mainly occurs on our heavier items.  On the product pages for poker set and oker table we have listed pictures to show you the perfect condition tha boxes leave our warehouse in.  If your box dose not look lik ethis when delivered please sign for a sdamaged if you are not able to check.  This means we can themn process a claim and get you a speedt replacement.  If you just sign for the goods you are siging that at they have been checked and arrived in perfect condition.  If you later notice a problem it is difficult for us to me a cliam.

please see below a reference of the boxes we ship to you, this is what thejy shoud look like when they arrive, if not pease check and or sign for as damaged

 
Delivery Rates

 

FREE DELIVERY


We have various delivery options at Squirrel Poker for you to chose from, and remember you get free delivery in the UK when spending over £100.00. PLEASE NOTE that free delivery is applied to orders with a total cart value of £100 ONLY when the tptal weight of the basket is less than 30KG.  Unfortunatly due to high courier charges over 30KG we are unable to offer free delivery.  What we have done is applied a special rate for orders over £100 and 30KG so you only pay the surchages that we are given for the weight.  Thsi rate applied to mainland UK only.

Please find details of each delivery service below:

Delivery Service -

Free shipping is avialble on order over £100 to mainland UK postcodes only

Royal Mail - For smaller options we can ship via the royal mail this service will be applicatble for items only up to a certain and size and weight, the shopping cart will automatically offer you this option if suitable.  When teh item are either to heavy or to large courier options will be made available.

Standard/Economy Courier

This service is generally 5-8 days and we use myHermes, this service is not available on poker tables as thejy are to large, there is also a weight limit per package on this sservice.

Express Courier

This is a 1-2 day service, all deliveries are booked on as next day and teh aim of the courier is to deliver within this timescale, please select this option if you need your goods quickly.  Delivery will be made via DX/UPS/or Royal Mail next day 1pm service.  We will select the service based on size and weight of the items you have ordered.


Please note, that all items are subject to a processing time as well as delivery time. Making times are stated on each product, and these are stated as working days, excluding weekends and bank holidays. These are estimated times, and often depend on the current workload of the stores, so they can often be slightly quicker or slower. If you have ordered more than one item we will usually despatch your order all together when every item is ready, however if you need items sooner we can arrange a part shipment where possible.

Most of our delivery services require a signature on delivery and packages will not be left outside properties, so a lot of our customers prefer to use a work address for delivery. We do encourage this as it can cut out repeat delivery attempts and means we can get your order to you in the quickest time possible.

If you need your order in a hurry and would like to track it also, please chose the Express Tracked delivery option as this is a fully trackable courier service with a guaranteed next day delivery. Please note, the guaranteed next day delivery is from the day you receive your shipment notification, not from the day you place your order.

We use Royal Mail and DX for most of our shipments, however on occasion we may use another courier. If you have been supplied with a tracking number, please go to the relevant couriers website to track your order.

International Delivery

We now offer an international delivery service available for most countries, if your country is not in the list on our website please do contact us to see if we are able to ship to your area. Please find details of each delivery service below:

Outside mainland UK

We also offer compritive rates for al shipment to the UK highlands and islands, Europe, and world wide, these options will be shown to you if your postcode or country code is correctoy entered.

If you require any other special postage service please contact us and we can arrange/advise accordingly.

Please note, Squirrel Poker will not pay an duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.

 

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